I<h1>Award Criteria</h1>
<h2><a name="1"></a><strong>1. </strong><strong><em>Best Call Center over 201 seats</em></strong> </strong><a href="http://www.itd.com.tr"><img border="0" align="middle" src="/sponsor/itd_logo.gif"></a></h2>
<p>The judging committee is looking for the best Call  Center with more than 200 seats that can demonstrate its functional ability  regarding full customer/staff satisfaction. <br />
  The Best Call Center Evaluation will be made according to 4 main criteria. In  the evaluation of these 4 core criteria, the approach set forth for each  criterion, and the realization of this approach will be considered.</p>
<ul>
  <li>Leadership and Planning</li>
  <li>Management of Process</li>
  <li>Human Resources Management </li>
  <li>Performance Management </li>
</ul>
<ul>
<li><em><strong><u>Leadership and  Planning</u></strong></em>
<p>This is the manifestation of the vision that the company communicated to  itself, its customers, and to end-users, of its reason(s) for existence,  shortly, of the direction of the company.</p>

  <ul>
    <li>The vision of the company,        and how compliance and contribution to this vision has been realized </li>
    <li>Management reviewing and        evaluating activities </li>
  </ul>
</li>
<li><em><strong><u>Management of  Processes</u></strong></em>
<p>  This is the management of processes, and particularly, presentation of the  extent to which the needs of customers and end-users are fulfilled, and how  efficiently and effectively the entity is operated.</p>

  <ul>
    <li>How does a product/service        development process related to company or its customer work?</li>
    <li>How are customers being        provided with comparable experiences that fulfill their expectations? </li>
    <li>What is the systematic        approach to problem identification and solving that company uses during        performance management? </li>
    <li>What kind of approach is used        in monitoring and managing the customer and company related transactions,        and what is the way to ensure that targets are achieved?</li>
    <li>How are the estimation and        workforce planning approaches being established? </li>
    <li>How are the correct, properly        representing, and usable data related to subject being collected,        processed and shared for a good performance management? </li>
    <li>How is the confidentiality of        end user information ensured? </li>
  </ul>
</li>
<li><em><strong><u>Human Resource  Management</u></strong></em>
<p>  How are company’s human resource management approaches structured for producing  an effective and efficient performance to fulfill customers’ needs?</p>
<ul>
  <li>Job definitions and       recruitment processes</li>
  <li>Training and development       programs</li>
  <li>Development of competence and       knowledge</li>
  <li>How are employees performance       management system approaches structured? </li>
</ul>
</li>
<li><em><strong><u>Performance  Management</u></strong></em>
<p>What is the company’s approach to reaching already high and ever-increasing  customer and end-user satisfaction, to achieving a high product and service  performance, and to being effective, and how does it realize this?&nbsp; </p>
<ul>
  <li>How is measurement and       management of customer satisfaction / dissatisfaction performed?</li>
  <li>How is measurement and       management of end-user satisfaction / dissatisfaction performed?</li>
  <li>How is service quality and       income performance managed? </li>
  <li>How is quality management       performed? </li>
  <li>Approaches and implementations       about loyalty of employees, absenteeism.&nbsp; </li>
  <li>How have the outcomes defining       the success regarding the relevant period been realized </li>
</ul>
</li>
</ul>

<p>The promoter of the approaches regarding all the  above points is the evidences to be presented. The actual evaluation is made  according to the <strong>topic-related  evidences</strong> that will be presented.<br />
  The winner of this category is supposed to have worked in a particularly  innovative and unique way or to have introduced extraordinary results. <br />
  The entrant should not be a local or multinational contact center, but a real  call center with <strong>more than 200 seats</strong>. </p>
<p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> <br />
<h2><a name="2"></a><strong>2. </strong><strong><em>Best Call Center under 200 Seats</em></strong></h2>
<p> The judging committee is looking for the best Call  Center with less than 200 seats that can demonstrate its functional adequacy  regarding full customer/staff satisfaction. <br /><br />
  The Best Call Center evaluation will be made according to 4 main criteria. In  the evaluation of these 4 basic criteria, the approach set forth for each, and  the realization of this approach will be considered.</p>
  <ul>
  	<li>Leadership and Planning</li>
 <li>Management of Processes</li>
<li>Human Resources Management</li>
 <li>Performance Management</li>
 </ul>
 
<ul>
  <li><em><strong><u>Leadership and Planning</u></strong></em>
<p>This is the manifestation of the vision that the  company communicated to itself, its customers, and to end-users, of its reason(s)  for existence, shortly, of the direction of the company. </p>
<ul>

    <li>The vision of the company,        and how compliance and contribution to this vision has been realized </li>
    <li>Management reviewing and        evaluating activities </li>

</ul>
</li>
<li><em><strong><u>Management of Processes</u></strong></em>
<p>This is the management of processes, and  particularly, presentation of the extent to which the needs of customers and  end-users are fulfilled, and how efficiently and effectively the entity is  operated.</p>
<ul>

    <li>How does a product/service        development process related to company or its customer work?</li>
    <li>How are customers being        provided with comparable experiences that fulfill their expectations? </li>
    <li>What is the systematic        approach to problem identification and solving that company uses during        performance management? </li>
    <li>What kind of approach is used        in monitoring and managing the customer and company related transactions,        and what is the way to ensure that targets are achieved?</li>
    <li>How are the estimation and        workforce planning approaches being established? </li>
    <li>How is the correct, properly        representing, usable data related to subject being collected, processed        and shared for a good performance management? </li>
    <li>How is the confidentiality of        end user information ensured? </li>
  </ul>

</li>
<li><em><strong><u>Human Resource Management</u></strong></em>

<p>How are company’s human resource management  approaches structured for producing an effective and efficient performance to  fulfill customers’ needs?<br />
  a. Job definitions and recruitment processes<br />
  b. Training and development programs<br />
  c. Development of competence and knowledge<br />
  d. How are employees performance management system approaches structured? </p>
</li>
<li><em><strong><u>Performance Management</u></strong></em>
<p>What is the company’s approach to reaching already  high and ever-increasing customer and end-user satisfaction, to achieving a  high product and service performance, and to being effective, and how does it realize  this? &nbsp;</p>
<ul>
  <li>How is measurement and       management of end-user satisfaction / dissatisfaction being performed?</li>
  <li>How is service quality and       income performance being managed? </li>
  <li>How is quality management       being performed? </li>
  <li>Approaches and implementations       about loyalty of employees, absenteeism.&nbsp; </li>
  <li>How have the outcomes defining       the success regarding the relevant period been realized? </li>
</ul>
</li>
</ul>
<p>The promoter of the approaches regarding all the  above points is the evidences to be presented. The actual evaluation is made  according to the <strong>topic-related  evidences</strong> that will be presented.<br /><br />
  The winner of this category is supposed to have worked in a particularly  innovative and unique way or to have introduced extraordinary results. <br /><br />
  The entrant should not be a local or multinational contact center, but a real  call center with <strong>less than 200 seats</strong>. </p>
<p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> <br />
<h2><a name="3"></a><strong>3.</strong>  Best Training Program</h2>
<p><strong>We are looking for  you, for the period between May 1, 2009 and May 31, 2010, to be</strong></p>
<ul>
  <li>Explaining the goals of the       training program; </li>
  <li>Explaining how the Training       Program was planned, executed, and followed thereafter; </li>
  <li>Explaining the clear evidences       of the impact of training program on customers, staff and the performance       of the center;</li>
  <li>Explaining the return of the       investment realized for the implementation of training </li>
  <li>Explaining post-training gains       and future plans;</li>
  <li>Designing the measurement       criteria for the execution of training, and control and measurability of       compliance with these criteria;</li>
  <li>Presenting clearly and firmly       the connection between the training implemented and company strategies;</li>
  <li>Financial model and impact of       the implementation of training (How much additional value it crated and       will create?) </li>
  <li>Providing training through       experienced people and institutions.</li>
</ul>
<u>Evaluations will be made according to the  following criteria:</u>

  <ol>
  <li>PLANNING &amp;       STRATEGIZING
  	<p>1,1  Planning&nbsp; <br />
  1,2  STRATEGIZING&nbsp; </p>
  
  </li>
<li>EXECUTION / PROCESS /       MEASUREMENT 
	<p>2,1 Execution  &nbsp; <br />
  2,2 Process  &nbsp; <br />
  2,3  Measurement </p>

</li>
<li>OUTCOMES of TRAINING /       COST
 <p>3,1 Outcomes of Training <br />
  3,2  Cost <br />
  3,3 Other Points Company Wishes to Explain</p>
</li>
</ol>
<p><em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em></p>

<h2><a name="4"></a><strong>4.</strong> Best Customer Experience <a href="http://www.avaya.com/gcm/master-usa/en-us/tasks/connect/contacts/worldwide/locations/turkey.htm&amp;Filter=Country:Turkey"><img  border="0"   align="middle" src="/sponsor/avaya.gif"></a></h2></h2>
<p>In this category, 'Customer' is defined as the  final users who benefit directly from call center services. <br /><br />
  The judges are looking for evidences of an  effective and satisfying customer experience which is being delivered  consistently and which has a concrete effect on customer retention and loyalty.<br /><br />
  To be worthy of this award, the judges will expect  to see creativity regarding the concept and execution, comprehensive  understanding the role that the contact center plays in developing effective  customer relationship, and besides a consistent and general commitment to the  program and the role of the contact center.<br /><br />
  To ensure an ongoing success, there should be  evidences of consistent and clear understanding of the processes and strategic  benefits at all levels within the organization with the appropriate  investments, resources and systems.<br /><br />
  It is critically important to demonstrate the role  of the staff in the value leverage operation with technology and data  demonstrated as an enabler where needed.<br /><br />
  It is not enough to have only robust and reliable  measurement practices in place, but it is also necessary to understand  precisely and clearly the commercial and financial effects on the organization.  The measurement program should be auditable, reliable, independent characteristic,  and deep enough to demonstrate the way the organization performs and that the  program does have benefits regarding the business.<br /></p>
 <p> Note: As a part of the evaluation process, the  finalists will be subject to an independent detailed scrutiny regarding the  operational performance and customer experience, which could include  &quot;Mystery Shopping&quot;.</p>
<p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> </p>
<h2><a name="5"></a><strong>5.</strong>  Best Use of Technology</h2>
<p>In granting the said award, the judging committee  will quest if the candidates comply with the following criteria, and look for  the related evidences for evaluation.</p>
<ul>
  <li>Clarity of the goals that       feature the selection of the technology to be used or the relevant       creative formation. &nbsp; </li>
  <li>The distinctive       important/superior key points of deployment of the technology       similar/identical to that which is in use, and the uniqueness of the       relevant organization.  </li>
  <li>For customer, ensuring a       measurable improvement regarding customer experience, and the demonstrable       effect of this on customer. &nbsp; </li>
  <li>For staff, its additional       impact on agent that can be demonstrated. </li>
  <li>Commercial effect of the       quantitative financial benefits of the technology (new) in use. </li>
  <li>Regarding the expected future       development, plans and goals intended to improve the technology in use or       the relevant creative formation. </li>
  <li>Having designed the technology       in use to meet business goals&nbsp; of the organization </li>
  <li>Determining&nbsp; the       technologic road-map according to short- medium, and long-term business       goals,</li>
  <li>Having defined the technology       management methodology,</li>
  <li>Having made the emergency and       sustainability plans,</li>
  <li>Having effectively used owned       or outsourced technologies in the context of functionality and efficiency</li>
</ul>
<p><em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> </p>
<h2><a name="6"></a><strong>6.</strong> Best Call Centre Performance  Improvement <a href="http://www.genesyslab.com/"><img height="59" border="0" width="90" align="middle" src="/sponsor/genesys.jpg"></a></h2></h2>
<p><strong>We are looking for  you, regarding the period from May 1, 2009 and May 31 2010, to be;</strong></p>
<ul>
  <li>Determining the developmental       areas and defining the methodology used for this purpose </li>
  <li>Defining clearly the goals of       the improvement program </li>
  <li>Explaining with substantial       evidences how the program has been planned, executed and followed </li>
  <li>Presenting with clear       evidences the impact of the improvement program on customers, management,       staff and the performance of the center </li>
  <li>Explaining return of any       investment realized </li>
  <li>Explaining gains related to       knowledge and experience, and the future plans&nbsp; </li>
  <li>Presenting clearly and       strongly the connection between the realized performance improvement       activities and company strategies. </li>
  <li>Financial model and impact of       development (How much additional value it has created and will create?)</li>
  <li>Explaining what the whole team       gained through this development process, and identifying the details of       future planning</li>
  <li>Pointing out with substantial       evidences if the development plan matches up with the company targets, and       explaining if the development plan is sustainable</li>
  <li>Introducing development not       for a short-term but in minimum of 1 year time-frame </li>
</ul>
<p><u>Evaluations will be made according to the  following criteria:</u></p>
<ul>
  <li><strong>Baseline / Preparation /       Planning</strong>

<p>Preliminary preparation / plans and methods  regarding the project / action with realized performance improvement </p>
</li>
  <li><strong>Execution / Action</strong>

<p>Execution plans /approaches and methods regarding  the project / action with realized performance improvement </p>
</li>

  <li><strong>Outcomes / Performance</strong>

<p>Measurable / visibly effective outcomes and  development regarding the project / action with realized performance  improvement </p></li>

  <li><strong>Improvement </strong>

<p>Improvement activities and future plans regarding  the project / action with realized performance improvement </p>
</li>
</ul>
<p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> </p>
<h2><a name="7"></a><strong>7.</strong>  The Best Call Center Manager of the Year</h2>
<p><strong>What we expect from  you: </strong> <br />
  Entrants should prepare a presentation explaining  to what degree they are able to meet the below stated criteria. This  presentation should be supported with documentation and sampling as much as  possible. In addition, entrants should explain in writing anything other than these  criteria they might want to point out not to exceed one A4 page.<br /><br />
  The entrant may be nominated by him/herself, by  his/her friends or by his/her managers.<br /><br />
  Evaluation will be performed at two stages. At first stage, presentations  submitted until the day determined by IMI will be examined by the Judging  Committee. Presentations not submitted until the last submission date will not  be taken into account and will be excluded from the evaluation.<br /><br />
  The second stage includes introduction of entrants to the Judging Committee and  face to face interviews. In this process, entrants may also be asked to analyze  some “sample cases” deemed necessary by the judging committee. Again, if deemed  necessary, entrants may also be administered personality inventory. In case the  entrant is not present on the day determined by the judging committee, the  entrant is then eliminated. In addition, if deemed necessary, the Judging  Committee may for the last time wish to visit the entrants in their work place.<br /><br />
  Following these stages, the Judging Committee makes its final decision.<br /><br />
  <strong>Selection criteria</strong> <br /><br />
  The manager of the year should deliver an  excellent customer experience; should be a model for his/her staff with his/her  leadership skills; should be a motivational power for the progression of  his/her staff; should lead his/her organization into future by implementing the  strategies he/she has developed.<br />
  <br />
  <em>Personality and work performance</em></p>
<ul>
  <li>To be a person who loves       his/her career and job, who appreciate the importance of what he/she does,       who is conscious of his/her responsibility, and who is proud of working in       a Call Center</li>
  <li>To have CC experience gained       by working at least one year in same place or maximum of two places, and       and to be working in the same organization at the time of award with that       when the application was made. In case of promotion the entrant will be       excluded from the contest. </li>
  <li>To be a person compliant with       CC, and predisposed to team work </li>
  <li>To be a person respected by       his superiors, juniors and peers </li>
  <li>Able to control his/her       temperament and patience, participative</li>
  <li>What is his/her call center       background?</li>
  <li>To be highly communicative and       empathetic</li>
  <li>What are the systems he/she       has generated and developed, and the works he/she has performed for       customer satisfaction and employee satisfaction?</li>
  <li>What are the evidences /       examples showing his/her leadership / motivating skills?</li>
  <li>What makes him/her distinct?</li>
</ul>
<p><em>Success story</em></p>
<ul>
  <li>What are his/her great       achievements? What sort of business results (sales increase, profit       increase, reserve increase, motivation, innovation, productivity increase,       cost reduction) has he/she obtained, and how (ie, management model,       quality management, recruitment, training) has he/she contributed to the       improvement of the organization? </li>
  <li>What is his / her contribution       to the improvement process of his / her colleagues in call center?</li>
  <li>Has he/she brought out and       developed special projects/ideas? If yes, what impacts have these       projects/ideas produced, and what kind of benefits has the call center       obtained from this. </li>
</ul>
<p><em>360 degree feedback</em></p>
<ul>
  <li>What are the customers'       judgments about him/her? </li>
  <li>What do his/her colleagues       think about him/her? </li>
  <li>What are management’s opinions       about him/her? </li>
  <li>Who are the managers, staff,       customers and sector representatives from whom information about him/her       may be obtained? </li>
  <li>Which of his/her       characteristics distinguishes him/her from other call center managers?       &nbsp;</li>
</ul>
<p><em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> <br />
 <h2><a name="8"></a><strong>8.</strong> Best Call Center Agent of the Year  <a href="http://www.plantronet.com"><img  border="0"  align="middle" src="/sponsor/plantronics.jpg"></a></h2>
<p><strong>What we expect from  you: </strong> <br /><br />
  Entrants should prepare a presentation explaining  to what degree they are able to meet the below stated criteria. This  presentation should be supported with documentation and sampling as much as  possible. In addition, entrants should explain in writing anything other than  these criteria they might want to point out not to exceed one A4 page.<br /><br />
  The entrant may be nominated by him/herself, by  his/her friends or by his/her managers.<br /><br />
  Evaluation will be performed at two stages. At first stage, presentations  submitted until the day determined by IMI will be examined by the Judging  Committee. Presentations not submitted until the last submission date will not  be taken into account and will be excluded from the evaluation.<br /><br />
  The second stage includes introduction of entrants to the Judging Committee and  face to face interviews. In this process, entrants may also be asked to analyze  some “sample cases” deemed necessary by the judging committee. Again, if deemed  necessary, entrants may also be administered personality inventory. In case the  entrant is not present on the day determined by the judging committee, the  entrant is then eliminated. In addition, if deemed necessary, the Judging  Committee may for the last time wish to visit the entrants in their work place.<br /><br />
  Following these stages, the Judging Committee  makes its final decision.</p>
<p>  <strong>Award Criteria:</strong> <br />
  <u>Personality and work performance:</u></p>
<ul>
  <li>To be a person who loves his/her       career and job, who appreciate the importance of what he/she does, who is       conscious of his/her responsibility, and who is proud of working in a Call       Center</li>
  <li>To have CC experience gained       by working at least one year in same place or maximum of two places, and       to be working in the same organization at the time of award with that when       the application was made. Those who were promoted are dropped from       evaluation. </li>
  <li>To be highly communicative and       empathetic</li>
  <li>To be a person compliant with       CC, and predisposed to team work </li>
  <li>To be a person respected by       his superiors, juniors and peers </li>
  <li>Able to control his/her       temperament and patience; calm</li>
  <li>Distinctive</li>
</ul>
<p><u>Progress and success of the entrant during the  last one year:</u></p>
<ul>
  <li>Voice recording, listening       quality evaluations &nbsp;
  <ul>
    <li>Call answering </li>
    <li>Adherence to schedule </li>
    <li><strong>Reduced response time</strong></li>
    <li><strong>Highly scored listening        skills evaluation</strong></li>
    <li>Good use of resource and        having a mastery over the program used </li>
    <li>not delivering incorrect        information to customer, having a good command of the content </li>
</ul></li>
  <li>Level of interest and       knowledge about the sector, </li>
  <li>Projects and ideas (if any)       proposed and realized intended to increase customer satisfaction or       efficiency within the call center </li>
  <li>Documented positive references       obtained from peers, managers and customers </li>
</ul>
<p><em><u>360 degree feedback</u></em></p>
<ul>
  <li>His/her customers appraisals       about him/her &nbsp; </li>
  <li>His/her colleagues’ opinions       about him/her? </li>
  <li>Specifying the name of the       managers, staff, customers and sector representatives that may give       information about him/her </li>
  <li>Features that distinguishes       him / her from other call center employees </li>
  <li>His / her future personal       targets</li>
  <li>The way he / she defines the       features of the Best Call Center Agent in his / her perspective </li>
</ul>
<p><em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em></p>
<h2><a name="9"></a><strong>9.</strong> Best Call Center Trainner</h2>
<p> Given to the Contact  Center Trainer (internal or external) who contributes significantly to the  overall success of the Contact   Center by delivering  exceptional training programs. You will be asked about your training  experience, how you set up and deliver programs and how you measure training  performance<br /><br />
  <strong>Questions</strong></p>
<ul>
  <li>Tell us about a  specific time when you had to adjust to accommodate different learning styles  or behaviour patterns in order to achieve your training objectives on time.</li>
  <li>What  skills/attributes do you believe a successful contact center trainer requires?</li>
  <li>How do you motivate  delegates to follow your instruction?</li>
  <li>How do you measure  the success of a training program?</li>
  <li>Please describe how you develop a  training program for a new team of agents.</li>
</ul>
<p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em></p>
<h2><a name="10"></a><strong>10.</strong>  The Most Creative Call Center <a href="http://www.speechouse.com"><img height="54" border="0" width="90" align="middle" src="/sponsor/SH-Final-Logo.jpg"></a></h2>
<p>In granting the said award, the judging committee  will quest if the candidates comply with the following criteria, and look for  the related evidences for evaluation:<br /><br />
  The developed model</p>
<ul>
  <li>should be a creative and       innovative method or application different from standard CC applications</li>
  <li>should be an application       comply with and be specific to CC sector and its working principles</li>
  <li>should produce benefits that       comply with the business targets of CC </li>
  <li>should be an application that       is beneficial for CC employees or customers </li>
  <li>should prove its effects on /       contribution to CC sector</li>
  <li>be presented with minimum of 3       months of trial and result follow up period </li>
  <li>should be traceable for its       results to be concretely demonstrated </li>
</ul>
<p><em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em> </p>
<h2><a name="11"></a><strong>11.</strong> BEST  SALES OR TELEMARKETING CAMPAIGN <a href="http://www.vocalcom.com"><img  border="0"  align="middle" src="/sponsor/vocalcom.gif"></a></h2>
<p>Entrants for this Award should demonstrate how their sales<br />
  and / or tele-marketing campaign (inbound or outbound) met business<br />
  objectives and delivered return on investment.</p>
<p>Please address the following criteria in your submission:</p>
<ul>
  <li>Objectives  and results of the campaign.</li>
  <li>Any  difference between expectation and</li>
  <li>what  was realised.</li>
  <li>Where  and how it added value.</li>
  <li>How it  helped to identify new market</li>
  <li>opportunities.</li>
  <li>How  you utilised technology to achieve</li>
  <li>your  objectives.</li>
  <li>Return  on investment and profitability.</li>
  <li>How it  exceeded clients’ quantifiable</li>
  <li>expectations.  (if an outsourced campaign).</li>
</ul>
<p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em></p>
<h2><a name="12"></a><strong>12.</strong> Special Jury  Award: NGO Works at Call Center</h2>
<p>This award could be given to an individual, a team  or a company, that, generally speaking, has realized an &quot;out of  ordinary&quot; work. Special care should be taken for the project that will be  presented in the contest to be “distinctive”, and this distinction should be  presented in sufficient detail to the Judging Committee. In addition, the topic  chosen for entry should be Call Center-focused and should comply with Call  Center dynamics, and care should be taken for it to be different from the  generally accepted standard implementations and methods.<br /><br />
  This honorary award will be given for a specific  project or initiative focused on non governmental operations. The said award,  could also be given for a project in which call center is used, like a charity  work with a local community focus. <br /><br />
  While it is possible to nominate an individual, a  team or a company for the award, it is more likely that the winner will be  selected following judges' interviews with each candidate call centre.</p>
  <p>  <em>NOTE: In case there is no entrant who meet the  above criteria, the Judging Committee reserves its right of not granting award  for this category.</em></p>