| 1 |
BEST CALL CENTER WITH MORE THAN 250 SEATS |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
AKBANK |
|
Nezih Eşal |
Nezih Eşal |
|
| 2 |
GARANTİ BANKASI |
|
Alp Kohen |
|
|
| 3 |
GLOBAL BİLGİ |
|
Türker Erkin |
|
|
| 4 |
YAPI KREDİ BANKASI |
|
Deniz Ak |
|
|
|
|
|
Pembe Candaner |
|
|
|
|
|
|
|
|
| 2 |
BEST CALL CENTER WITH 50 TO 249 SEATS |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
TEB |
|
Levent Burak Demiralp |
Levent Burak Demiralp |
| 2 |
ARÇELİK |
|
Nezih Eşal |
|
|
| 3 |
VAKIFBANK |
|
Tarkan Ersubaşı |
|
|
|
|
|
Orhan Veli Çaycı |
|
|
|
|
|
Temel Yolgeçenli |
|
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|
|
|
|
|
|
| 3 |
BEST CALL CENTER WITH MAXIMUM 49 SEATS |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
PRONET |
|
Ömer Birol |
Ömer Birol |
|
| 2 |
BANK POZİTİF |
|
Yakup Doğan |
|
|
| 3 |
TEB SİGORTA |
|
Ender Durukan |
|
|
| 4 |
ARAS KARGO |
|
Ender Akıncı |
|
|
|
|
|
Levent Burak Demiralp |
|
|
|
|
|
|
|
|
| 4 |
BEST CALL CENTRE TRAİNİNG PRACTİCE |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
FİNANSBANK |
|
Alp Kohen |
Sinan Dumlu |
|
| 2 |
VODAFONE |
|
Sinan Dumlu |
|
|
| 3 |
İŞBANKASI |
|
Ender Durukan |
|
|
| 4 |
AIRTIES |
|
Bedri Yoru |
|
|
| 5 |
OYAK EMEKLİLİK |
|
|
|
|
|
|
|
|
|
|
| 5 |
BEST CALL CENTRE ENVİRONMENT |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
MEMORIAL HASTANESİ |
Yılmaz Yıldız |
Yılmaz Yıldız |
|
| 2 |
ARÇELİK |
|
Temel Yolgeçenli |
|
|
| 3 |
VAKIFBANK |
|
Süheyla Altındağ |
|
|
| 4 |
AKSİGORTA |
|
Orhan Akbulut |
|
|
|
|
|
Bahadır Pekkan |
|
|
|
|
|
|
|
|
| 6 |
BEST CUSTOMER EXPERİENCE |
|
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
PRONET |
|
Yakup Doğan |
Yakup Doğan |
|
| 2 |
ARÇELİK |
|
Kubilay Güler |
|
|
| 3 |
İDO |
|
Tarkan Ersubaşı |
|
|
| 4 |
VODAFONE |
|
Yılmaz Yıldız |
|
|
| 5 |
AVEA |
|
Ömer Birol |
|
|
| 6 |
AIRTIES |
|
|
|
|
| 7 |
GLOBAL BILGI |
|
|
|
|
| 8 |
ARAS KARGO |
|
|
|
|
|
|
|
|
|
|
| 7 |
BEST USE OF TECHNOLOGY |
|
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
TEKNOSA |
|
Türker Erkin |
Türker Erkin |
|
| 2 |
FİNANSBANK |
|
Sinan Dumlu |
|
|
| 3 |
AKBANK |
|
Mesut Cüre |
|
|
| 4 |
İŞBANKASI |
|
Yakup Doğan |
|
|
| 5 |
C BİLİŞİM |
|
|
|
|
|
|
|
|
|
|
| 8 |
BEST CALL CENTRE IMPROVEMENT İN PERFORMANCE |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
TEB |
|
Alp Kohen |
Alp Kohen |
|
| 2 |
BANK POZİTİF |
|
Orhan Veli Çaycı |
|
|
| 3 |
İDO |
|
Süheyla Altındağ |
|
|
| 4 |
VODAFONE |
|
Deniz Ak |
|
|
| 5 |
YAPI KREDİ BANKASI |
|
Sinan Dumlu |
|
|
| 6 |
SIEMENS |
|
İsmet Yazıcı |
|
|
| 7 |
AKBANK |
|
Ender Akıncı |
|
|
| 8 |
CMC |
|
|
|
|
| 9 |
ERGO İSVİCRE |
|
|
|
|
| 10 |
ARAS KARGO |
|
|
|
|
|
|
|
|
|
|
| 9 |
BEST CALL CENTRE MANAGER OF THE YEAR |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
PRONET |
|
Süheyla Altındağ |
Süheyla Altındağ |
|
| 2 |
AVEA |
|
Pembe Candaner |
|
|
|
|
|
Orhan Veli Çaycı |
|
|
|
|
|
Ender Durukan |
|
|
|
|
|
|
|
|
| 10 |
BEST CALL CENTER AGENT OF THE YEAR |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
TEB |
|
Pembe Candaner |
Pembe Candaner |
|
| 2 |
PRONET |
|
Kubilay Güler |
|
|
| 3 |
BANK POZİTİF |
|
Başak Soykan |
|
|
| 4 |
VODAFONE |
|
Yılmaz Yıldız |
|
|
| 5 |
İDO |
|
Ömer Birol |
|
|
| 6 |
YAPI KREDİ BANKASI |
|
İsmet Yazıcı |
|
|
| 7 |
ING BANK |
|
Bedri Yoru |
|
|
| 8 |
İŞBANKASI |
|
|
|
|
| 9 |
AIRTIES |
|
|
|
|
| 10 |
DHL |
|
|
|
|
| 11 |
OYAK EMEKLİLİK |
|
|
|
|
|
|
|
|
|
|
| 11 |
BEST EMPLOYEE EXPERİENCE (BEST CALL CENTER TO WORK WİTH) |
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
FİNANSBANK |
|
Mesut Cüre |
Mesut Cüre |
|
| 2 |
YAPI KREDİ BANKASI |
|
Bahadır Pekkan |
|
|
| 3 |
İŞBANKASI |
|
Orhan Akbulut |
|
|
|
|
|
İsmet Yazıcı |
|
|
|
|
|
|
|
|
| 12 |
BEST NEW CALL CENTER |
|
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
MASTER ÇAĞRI MERKEZİ |
Temel Yolgeçenli |
Temel Yolgeçenli |
|
| 2 |
AKSİGORTA |
|
Bahadır Pekkan |
|
|
| 3 |
VAKIF EMEKLİLİK |
|
Bedri Yoru |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 13 |
MOST CREATİVE CALL CENTER PRACTİCE |
|
|
|
Candidate Companies |
|
Sub Working Group |
Leader |
|
| 1 |
MEMORIAL HASTANESİ |
Kubilay Güler |
Tarkan Ersubaşı |
|
| 2 |
AVEA |
|
Tarkan Ersubaşı |
|
|
| 3 |
ING BANK |
|
Orhan Akbulut |
|
|
| 4 |
AKBANK |
|
Deniz Ak |
|
|
| 5 |
ÜLKER |
|
Başak Soykan |
|
|
| 6 |
ARÇELİK |
|
|
|
|
|
|
|
|
|
|
| 14 |
BEST CALL CENTER TECHNOLOGY SOLUTİON |
|
|
|
Candidate Companies |
|
ALL JURY |
|
|
| 1 |
C BİLİŞİM |
|
|
|
|
| 2 |
TEB SİGORTA |
|
|
|
|
| 3 |
ÜLKER |
|
|
|
|
| 4 |
ITD |
|
|
|
|
| 5 |
VAKIF EMEKLİLİK |
|
|
|
|
|
|
|
|
|
|
| 15 |
SPECİAL JURY AWARD |
|
|
|
|
Candidate Companies |
|
ALL JURY |
|
|
| 1 |
YAPI KREDİ BANKASI |
|
|
|
|
| 2 |
AIRTIES |
|
|
|
|
